Warning: I’m highly annoyed, in a foul mood, and not much inclined to be remotely charitable to a certain major corporation just now.
Well, my 75% off sale is up and going. … except Amazon.
They were one of the first places I set the sale, but they haven’t seen fit to post the new price.
I contacted their support and, after an unprofessionally long wait (most others respond within hours if not minutes, Amazon typically is best measured in days) they replied … the price change page hadn’t loaded properly so a key step was missed. Lovely of then to finally say so this morning. Got it sorted, and it’s been almost 12hrs … still no change. Should I mention that the price hasn’t even dropped through automatic price matching yet?!
This is not my first issue with Amazon, and I imagine it will not be my last. Simply put, they can be decently professional to their consumers, to judge by anecdotes at work, if people need to return or exchange something, but in their inter-professional dealings they are, frankly, insulting. So much so that if they were not currently such a major bookseller that I sell more copies per month there than I do in all other estores combined in a quarter, I’d drop them.
They have the slowest response time when contacted for issues and their responses are less attentive to what was said. Their terms are among the worst in the industry. Their format is obtuse and needlessly complex; not to mention stiflingly proprietary. Their KDP site, while not horrible, is not so intuitive as others. Finally there is the treatment: you are a charity and potential customer, not a serious business interaction – you are inundated with offers for premium services you can buy and denied options afforded to larger publishing houses (pre-orders and certain options that Tor has without exclusivity that little ol’ me mayn’t have).
Why say all of this? Information is a powerful tool. Most people perceive Amazon and Kindle in a very positive light. Certainly they are not Satan manifest, but neither are they the greatest company on Earth.
For those who prefer companies that treat everyone interacting with them with equal respect and professionalism I recommend Apple, Kobo, and the group behind All Romance eBooks (all of whom carry my book).
I’m not saying to cease using Amazon nor to trash your Kindle … but if you are already feeling a bit dissatisfied, perhaps this is one more reason to look at that iPad or similar you’ve been eyeing.