[Reblog] What I’ve Been Reading And How It Disproves Some Common Self-Pubbing Wisdom

I’ve commented on this quite a lot myself.
I don’t believe that a great many bits of “self-publishing wisdom” are anything but nonsense.

I’ll admit, I’ve a photographic memory, so I don’t have to hear of something multiple times to remember it.  And hearing about something multiple times doesn’t make me read it.  I’ve heard of Name of the Wind several times.  My wife has a copy and has informed me repeatedly that I really ought to read it.  I haven’t yet.  I intend to because aspects and quotes from it seem interesting, and I’ve found Pat Rothfuss to have a rather charming and engaging way with words that I hope translates into his fiction (not everyone’s does; I rather like John Scalzi‘s blogposts more than his fiction, for example).

I strongly suspect that, in reality, most people select a book because

A) Someone whose tastes in books they respect recommends it.  This is why I read about half of what my wife recommends to me: she has peculiar tastes that sometimes overlap mine.  I give her time to tell me enough about them first.  I don’t know why she so rarely reads what I recommend as she is wont to loving anything I finally convince her to.

B) They notice it because it’s interesting looking.  AKA: Browsing.  Neat cover art, catchy title, whatever.  It calls to them.  I suspect that, unless the person has disposable income to actually impulse by us$10+ that this works better in libraries, or bookstores conducive to sitting down and finding out if you like a book first (yay ebooks and the sample thing!!)

C) They saw the movie/tv series.  Hey, it’s why I read Game of Thrones.  Now, I need to get around to reading the second book … though it’s been a few years since I read the first or watched the first season … as in … did I ever watch series 4?  I know I haven’t 5 and 6 and what are they on now?  It was back then I read it.

D) They love the author.  I love Terry Pratchett and search for his books when I’m eager for something to read.  I have other authors with books I love that I approach with caution because they have books I do not love.  Spider Robinson, J R R Tolkien (I really don’t like LotR that much, except for Fellowship of the Ring), and others.

E) I forget.  I’ve been ill and my head aches so I’m going to just stop writing, format this, and go have some coffee.  Don’t forget to read Ms Haddock’s blogpost which inspired this, excerpt is below and there is linkage to the rest … which is about 3-5x the excerpt … no, seriously, it’s a little long.

What I’ve Been Reading And How It Disproves Some Common Self-Pubbing Wisdom

(Damn, am I good at short and pithy titles or what?)

Long story short, I live in a place that is not exactly conducive to either reading or writing. To somewhat mitigate the negative effect this has on my sanity, I’ve been spending a couple of afternoons a week at the library.

Now, was my OCD still completely out of control, I have no doubt what I’d be doing is working my way through my over 1400 book long “to read” list on Goodreads. Since my OCD is more-or-less managed right now though, instead I’ve been wandering pretty aimlessly through the library and reading whatever grabs my interest at the time.

So, here’s a list of books I’ve either read or at least read a significant portion of in the past few weeks (There’ve been others I’ve tossed aside after a chapter, usually non-fiction that was blatantly stupid or dry enough that the subject matter would have to be something I found very interesting for me to push past it to read the damned thing.) (Goodreads links included, in case any of my readers may wish to find out more about any of these.):

Source: What I’ve Been Reading And How It Disproves Some Common Self-Pubbing Wisdom

Getting fed up with Amazon

Warning:  I’m highly annoyed, in a foul mood, and not much inclined to be remotely charitable to a certain major corporation just now.

Well, my 75% off sale is up and going. … except Amazon.

They were one of the first places I set the sale, but they haven’t seen fit to post the new price.

I contacted their support and, after an unprofessionally long wait (most others respond within hours if not minutes, Amazon typically is best measured in days) they replied … the price change page hadn’t loaded properly so a key step was missed. Lovely of then to finally say so this morning. Got it sorted, and it’s been almost 12hrs … still no change. Should I mention that the price hasn’t even dropped through automatic price matching yet?!

This is not my first issue with Amazon, and I imagine it will not be my last. Simply put, they can be decently professional to their consumers, to judge by anecdotes at work, if people need to return or exchange something, but in their inter-professional dealings they are, frankly, insulting. So much so that if they were not currently such a major bookseller that I sell more copies per month there than I do in all other estores combined in a quarter, I’d drop them.

They have the slowest response time when contacted for issues and their responses are less attentive to what was said. Their terms are among the worst in the industry. Their format is obtuse and needlessly complex; not to mention stiflingly proprietary. Their KDP site, while not horrible, is not so intuitive as others. Finally there is the treatment: you are a charity and potential customer, not a serious business interaction – you are inundated with offers for premium services you can buy and denied options afforded to larger publishing houses (pre-orders and certain options that Tor has without exclusivity that little ol’ me mayn’t have).

Why say all of this? Information is a powerful tool. Most people perceive Amazon and Kindle in a very positive light. Certainly they are not Satan manifest, but neither are they the greatest company on Earth.

For those who prefer companies that treat everyone interacting with them with equal respect and professionalism I recommend Apple, Kobo, and the group behind All Romance eBooks (all of whom carry my book).

I’m not saying to cease using Amazon nor to trash your Kindle … but if you are already feeling a bit dissatisfied, perhaps this is one more reason to look at that iPad or similar you’ve been eyeing.

An observation about publicists

… I’m glad I’m not too shy to be my own publicist.

Indie Fic

As this is an indie reviews blog, I think it is within my responsibility to point out a trend to my fellow broke, struggling authors out there:  Publicists, probably aren’t worth what you’re paying them.

[horror]Whatever do you mean!?[end horror]

I mean out of all the improper submissions to this review site a good 90% of them are made by publicists.  Publicists tend to do things like give me anything and sundry for the title of the book, except the title of the book.  They submit non-fiction or self-help to this fiction only review blog … the list goes on.  Really, if they can screw up the book submission in some way, they’ve done it.  Authors & publishers?  Some, but not hardly as often nor as badly.

So, just from a reviewer’s stand point, you’re really wasting your time and money on most of the publicists that I’ve…

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Finally on Kobo

150x40_koboAny Kobo users out there?

Love or Lust can now be found there!

It never fails

No matter how hard we try there’s always something in our final, published to the public, books that is just plain wrong.

Today I noticed three.

The first came from the beautiful (truly, these are just stunningprint copies of Love or Lust that arrived today:  in the print version there’s a blank page between chapters 20 and 21.  It’s not there in the .docx file.  It’s a quirk of converting to PDF – something I had to do to get the very pretty fonts for the title page, headers, and chapter names.

The second was a sudden realisation:  I was using a draft copy of the copyright notice where I hadn’t made a final decision about the art yet!  I hadn’t listed the very talented photographer who’d taken that picture as I ought’ve.  This has been remedied.  Very sorry Oteo.

Finally, despite, I swear, copying and pasting the name from their website since I can’t bloody spell it to save my life, I still had Juilliard misspelt in all three places I refer to it ~head hung in shame~.  I have now added the first i to the word.

Let it never be said that publishing, in any regard, isn’t an adventure.

Getting caught up

Well my debacle with Word did set me back a few days, unfortunately, but I’m managing to catch up. Tonight I’m as far along as I should have been this time Thursday. Given that I spent the better part of Thursday catching back up to this time Monday, though … that’s progress.

As of right now I still assume 29 June will be the release date. I intend to double my editing time, not only to the catch up point but to the end. What that ought to do is finish this proofread with a week to spare so I can spend that time quintiple checking the eBooks are working properly and that the print edition is not off centre.

I’m pretty much decided on us$3.99 or $4.99 for the ePrice. This seems most consistent with the length of this story in this genre, competitively priced against the big press books, a dollar or two cheaper, but still high enough to be taken seriously. That said I’m half tempted to make it 99¢ and leave it there just to see what happens.

I’m going to start working on some Project Wonderful ads, so keep an eye out for those if you’re the sort to take interest in such things. Just don’t expect great things; my Photoshop and GIMP skills are less than elite, they’re potentially less than amateur in fact.

We shall see.

I don’t know about anyone else, but I’m excited. Less than a fortnight left to go! I think I may be sick.

Some advice from an agent

Recently I decided to present my mental chaos to a professional.  Agent, not psychiatrist, I mean.  From Query Tacker I found Ms Jordy Albert of The Booker Albert Literary Agency.  As she kindly presented some very helpful answers I decided I would share them with you all.

First, a little about the agent.

Jordy Albert is a Literary Agent and co-founder of The Booker Albert Literary Agency. She holds a B.A. in English from Pennsylvania State University, and a M.A. from Millersville University of Pennsylvania. She has worked with Marisa Corvisiero during her time at the L. Perkins Agency and the Corvisiero Literary Agency. Jordy also works as a freelance editor/PR Director. She enjoys studying languages (French/Japanese), spends time teaching herself how to knit, is a HUGE fan of Doctor Who, and loves dogs.

She is looking for stories that capture her attention from beginning to end; stories that have heart, and characters that are hard to forget. She loves intelligent characters with a great sense of humor. She would love to see fresh, well-developed plots featuring travel with unique, exotic settings, competitions, or time travel. Jordy is specifically looking for:

* Middle Grade: contemporary, fantasy, action/adventure, or historical.
* YA: sci-fi, dystopian/post-apocalyptic, contemporary, historical–Though I am open to looking at other sub-genres, I’m looking for YA that has a very strong romantic element.
* NEW ADULT CONTEMPORARY ROMANCE
* Romance (contemporary and historical).
** I am open to YA LGBT, and would love to see a YA or NA romance set during WWII (and/or the 1920s) with a time travel element.

Please do not send:

* short stories
* non-fiction
* poetry
* mystery/thrillers, or suspense.

E-mail Jordy at [email protected]
Befriend Jordy on Facebook
Follow Jordy on Twitter

And now the Q&A:

Ms Albert,

I’m an author with a dilemma and would appreciate your professional take on a matter if I may have a moment to trouble you for it, please.

I’ve begun a four book series.  Two books are written, one could be published tomorrow if I chose to self-publish it.  This one, though, is presenting my dilemma.  I know nothing about the YA/Teen market (and haven’t a clue what this “New Adult” mentioned on your agency’s site even is), I know nothing about the market for romantic-comedies.  Or, more to the point, I’ve researched it enough to know:  I’m really confused.

New Adult is a relatively new genre, but it has gained momentum in the last year. In fact, a number of self-published New Adult titles have gone on to do amazingly well. New Adult falls in the age range 18-25 (college age or just out of college).

On one hand I’ve found a lot of things saying there’s nothing a traditional publisher + agent can offer me that isn’t perfectly counterable with a plus of being self-published.  On the other I’ve learnt that this may not be true.  I’d appreciate the voice of experience to untangle this nonsense.

Examples:

“You get no more or better promotion from a publisher — they just stick an ad in the trade mags which are only seen by bookstore book buyers”.  A counter to that I’ve seen is that one shouldn’t underestimate the power of being on a physical bookstore shelf; something that CreateSpace can’t offer, as their sizes are non-standard and there’s nothing to influence the store’s buyer to pick it over Penguin or Tor’s latest offerings.  The counter to that, being that word of mouth is the most important thing, just get some people talking, sit back and wait.  Then there’re arguments that a good agent is also a good publicist and would get your book talked about by … Ellen, Oprah, or whomever.  I assume that’s true to some extent, but can imagine the person saying it was being overly optimistic.

Publishers have resources that an individual might not have, such as contacts as newspaper, magazines, etc….publishers also have years of experience. While the publisher does help market a title, how well the book sells or does not sell doesn’t rest solely with the publisher. It’s important to market yourself: do a blog tour, do book signings, review another authors’ work and see if they’d be willing to return the favor, have a cover reveal, etc. 

“You’ll never get a movie deal as a self-published author, no matter how well you sell.”  Now this one I did hear from someone in the publishing industry as a reason to take an agent.  Supposedly, a traditionally published book with 2000 copies sold is actually going to have less trouble selling movie rights than a self-published book on any best sellers list you care to name.

I would sort of agree, and not just about a movie deal. There are foreign rights, audio, tv, merchandise, etc. Agents will be able to negotiate to make sure you get the deal that’s in your best interests.

My own comment on this is, and was in my reply back to her:  most major self-publishing options do include foreign publication.  This is not the same as translation and what have you.  Just, take Apple iBooks for an example:  put your book up there, click a few things, and you’re in 52 countries.

“The publishers are just trying to rip you off — you’ll have to sue to see your royalty cheques.”  Now, admittedly, this was from an author who had to do just that, and then had to sue (then fire) his agent for lying about how much the royalties had been and embezzling some of that.

While I can’t say this has never happened, I think it is really rare. 

While it’s true — she has a vested interest in saying this isn’t true or is rare, but think on it this way:  she could say it’s very common — for the publishers — and that it’s a good reason to have the agent who can keep on them about it.  Either she’s none too clever or this is a perfectly legit answer.  I’m inclined to feel it’s the latter, especially since she acknowledges that it does happen.  Still, we must all make our own opinions.

And one specific to my own newest title(s):  “They’ll never accept a book over 100k words, let alone any kind of series.  You may as well DIY”  I’ve seen little to counter this, actually.  I mean, obviously, someone takes series or Twilight and Harry Potter wouldn’t be with major publishing houses.  And, unless I’m mistaken, Ms Meyers’ book 1 is quite a ways over 100k words.  Still, it does seem to be exceedingly rare.

This is somewhat true. There are exceptions to the rule, as your examples demonstrate. But an agent/editor is unlikely to look at a full manuscript if the word count is over 100k, especially if it a debut author. I’m not saying they won’t, but it would be unlikely.

Looking around you in a given work day … well … what would you say to any or all of those points?  What other critical arguments in favour of one model or another would you care to chime in on?

For a new author, I would definitely recommend trying to secure an agent. Agents will help guide your career, and steer you in the right direction. Also, while I think self-publishing is a wonderful option for an author, I think that it can saturate the market with books that might not be edited, polished, or all that well-written.

Ah, editing.  She’s right, really.  If you do not have a good friend who can edit — and I mean well — and you can’t afford the rather high prices to hire your own professional editor (one who, please remember, is only looking for you to pay them that once — they don’t have any incentive to care if your book does well as the publisher’s professional editor (theoretically) does) then I second her recommendation:  get an agent and/or publisher!  There’re books out there which could be so wonderful, but are unreadable for all the grammar, orthographic, and layout problems!

One point of my own:  I noticed you specifically are looking for YA LGBT stories.  The very few agencies or publishers I ever found looking for those directly — sans your own agency — all seemed to be the very … I tend to put it as the “We’ll get you in every gay pride store in America!” but are no more likely to get me on a B&N shelf than CreateSpace kind of crowd.  Is there any special difficulty, any special … anything … that one ought to look for or consider if their story is LGBT themed that a more old fashioned boy-meets-girl writer would never have to?

I’m open to stories that feature LGBT themes…it might be more difficult to find the novel a home, but it seems like it’s a little more common in the market today.

is there any resource you might recommend for “how to write a query letter”?  I mean, logic and knowing what the word Query means told me most of what a query letter is (thank you Georgia public schools for the fabulous and indispensable education).

From the Query to the Call by Elana Johnson. You can download a copy at http://elanajohnson.blogspot.com/p/books.html …Also Querytracker.com. It lets you search agents and keep track of your queries.

Which brings me to my final decision:  I’m going to continue gathering and examining a list of potential agents.  In the mean time I’ve contacted some options that might make for a resounding voice to start the word of mouth with a bit of a shout.  If I secure that, then I will self-publish.  If I don’t … I believe I will try some more agents.  I just can’t bring myself to give up.  I’m stubborn that way.  I rather sincerely thought I could just give the agent thing a go and then move on if it didn’t pan out, but it’s become something of a challenge.  I’m a sucker for challenges, especially ones I’m sure I can win if I can out-stubborn the problem (Why yes, I do have cats and have had them all my life! How could you tell? ;))

So much for agents?

George Takei on the Chicago Gay and Lesbian Pr...
George Takei on the Chicago Gay and Lesbian Pride 2006 (Photo credit: Wikipedia)

This is thursday of the final week of waiting for agent responses. Sadly, as I recall, all the remaining agents are the sort not to guarantee a response one way or the other — only promise a reply if they’ll take the novel. Tomorrow I suppose I begin sorting everything out to self-publish Now & Forever.

My earlier post was a none-too-sublte attempt to garner some feedback to decide if I should keep searching for agents — I did recently find about an hundred more. So I’m asking outright for advice and opinions.

For those of you reading who aren’t authors and, therefore, (potentially) unaware of the grand dilemma here, please allow me a moment to elaborate. Those who already know exactly why this is a rough decision, feel free to skip down to the comments and throw in your voice on the matter.

For the uninitiated here are the pros and cons of publishing presented in juxtaposition between self and traditional publishing.

  • Self published I can have the book out tomorrow (though it won’t actually be until June, because I’m a perfectionist and want to tidy up a few things first, and will spend a lot of time agonising over the position of the pages in the print version). Traditionally published, it’s liable to be, at least, another year before the first book comes out — and regardless when I finish the other 3, assume at least a year between them
  • Self published I get 60-70% royalties, as opposed in the traditional model of approximately 2-5%, minus the agent’s 15% from that 2-5%. BUT There’re these lovely things called an advance where the publisher (with a little prodding from an agent) decides that the royalties for the first printing of the book ought to equal X and so cuts a cheque (though, these days more like 3, one on contract signing, one later on, and another even later than that) for that amount. Agent gets 15% of it, and I walk to the bank with something that’ll buy some groceries.
  • Self published has no true advertisement but word of mouth. I would, very literally, be relying on those who read or stumble on this blog, those who stumble upon and (praying to God) read the book to tell their friends and family about it. Yes, yes, Project Wonderful, Google AdSense, etc. Tell me, honestly, how often do you click those? Hmm? Not often, do you? Or you do, but how often do you buy? You’re not unique you know. Traditionally published books, don’t exactly get TV spots in the halftime show for the Super Bowl, but they are advertised and marketed to book buyers. Unless you get your paycheque from Barnes & Noble, or own a mom & pop bookshop you are not a book buyer — book buyers are the folks who decide what’s going to be on the physical store shelves, and then buys them. Tell me — how many books have you bought from an author you’ve never heard of from the bookstore versus an online retailer? Getting a picture?
  • Cover art. This one gets fun. As a self-pub author I control the art. I can say “this is amazing, this sucks, etc.” For those who don’t know, an author with a publisher has no say in the cover art (normally, some publishers might ask the author’s opinion, notice I didn’t say value or listen to it). Now, in all honesty this is both a thrilling and horrifying thing. The publisher would find a professional artist (not of my choosing, but hopefully someone with a modicum of talent) to make up a pretty cover for me that’s formulated and market researched to make people buy the book. Sadly, sometimes this means a cover that has no basis in the story whatsoever. Sometimes this doesn’t detract, and helps (Twilight is apparently a fine example of this — though, personally, I always walked right past those covers without a glance). The upshot, however, is that with a traditional publisher I get a, theoretically, unique cover design from a professional. By myself, I get whatever I can put together with a mix of photoshop bungling, some creative commons searching/begging for donated art from artistic friends/scrounging up hundreds or thousands of dollars to purchase some art.
  • Distribution. In this day of the internet, who needs think of distribution?! Just put it up as an eBook and it’s worldwide in 24hrs. Again, I ask, when was the last time you bought a book from an unknown author when you weren’t browsing the shelves of a bookstore? Distribution is important. And face it, it’s the biggest weapon in the arsenal of a traditional publisher, and one that most self-published authors have no means to enjoy. CreateSpace‘s book sizes will often be a mark against many stores carrying them — 6×9 is a trade paperback, yes, but many stores won’t carry the hardback and trades of an unknown. Good ol’ pocket paperback 4×6 or 3×5 is more likely to carry and isn’t offered. Lightning Source, Inc does, but that’s out of budget for many authors — and LSi, offers far better distribution options than CreateSpace ever comes close to.
  • Other promotion: as a self-published author I’m unlikely to be able to have ads for my books show up in any media. Some magazines do carry ads for books — notice how none are from self-published writers? Ever wondered how much that little ad cost? Books might be mentioned on some TV shows and radio programs. For example, in a hypothetical universe, I am picked up by McMillan publishing, their PR guy takes one look at my book, looks up at the TV and thinks, I got it! And calls up the folks in charge of Ellen’s show and gets the book mentioned there, interview with the author (way too shy to talk to a camera, but this is a hypothetical universe where maybe I wouldn’t be) and … you get the picture. Self published? I might be able to get George Takei to mention it on his Facebook page — curiously enough, in both of these cases it’s all back to word of mouth. In this case the mouths of a pair of celebrities whose opinions on such matters folks are wont to listen to. And, y’know, the Takei thing might not be such a bad idea now I’ve said it. Other promotion might also include reviews. Many professional reviewers won’t touch self-published, that’s right, they refuse it outright. So I’d be down to relying on GoodReads and Amazon Reviews. Hmm … there we go again with word of mouth.

And therein lies the problem. If you didn’t notice, the pros and cons are, actually, fairly balanced. I can reach my readership faster and with greater control of cover art, timing, pricing, etc. But I can reach more readers with a traditional publisher. The promotion and advertising — well, the biggest Truth in marketing is that word of mouth is the only guaranteed to work, everything else is guess work; educated guess work but still guess work.

If I knew that the release of my book on Amazon’s Kindle wouldn’t be swallowed by, and I wish I were exaggerating, 13 (I counted) pages of pre-orders going out nearly 15months! For those not in the know, self-published writers and many small press/indie press publishing houses don’t get this option with any online retailer except Apple’s iBooks — not even Smashwords is so respectful to its users. So I would be buried under the Jo Rowlings, the latest adventures of Drizzt, or Junie B Jones.

Round and round, it’s like watching my dog chase the flea that just bit his tail, poor thing, but I watched him just now and realise that it’s a perfect analogy to my problem. Shrug off the rejections by the agents and do it myself, or keep trying? Which has the greatest gain? True, I write for the love of writing, but I also live in a world that relies on money — I’m not going to spend a year or more carefully grooming 140000 words into an enjoyable tale and hand it out with a cheery wave. I’d like to, and if employers in this country felt obligated to pay enough to live on, I actually would — it’s save the headache — but they don’t so I don’t. In a sense, yes, this is about money, but it’s in a “I’d really rather be writing than answering phones all day” kind of way.

So, please, do comment — feedback helps. I have authors following, I know. If you’ve any anecdotes to share, please do. Readers? What’s your answers? Do you prefer to browse the samples of iBooks, Kindle, and Nook to decide who and what to buy? Do you browse past a dozen pages of pre-orders to see what you can get right now? How many of you talk to your friends and family about what you read — how many of you are excited enough by the prospect of reading Love or Lust to recommend it to them or even gift it to them?

Self Publishing vs. Traditional Publishing: The Reader’s Perspective

I couldn’t agree with this more.

The major publishing houses are not great boon, but neither is self-publishing and vice versa. To the reader, the matter comes down to: a great book.

That said, there is the question of distribution. Unquestionably your book will be in more physical stores traditionally published than not. For those writing the applicable genres there’re things like the Scholastic Book Fairs to consider, where only select agents or select publishing houses are allowed entry — self-published is barred.

Still, self-published could compensate for that lack of visibility with a lower price … possibly.

It all comes down to luck and talent in proper alchemical proportions, I suppose.

Jack Woe

The merits of self-publishing vs. traditional-publishing has been discussed at great length in various blogs from the point of view of authors.  Never, or very rarely has this been discussed from the point of view of readers; the people that ultimately buy the books.  This is my attempt to correct that.

This blog is inspired by The Trials of Self-Publishing: Why I Consider It a Last Resort and Eisler on Digital Denial.

Publication Snobbery

When I buy a book, I don’t consider the publisher at all.  Whoever published the book doesn’t matter.  This also means I don’t care if it’s been self-published.  Not one bit.  It does matter how well it’s written and edited — and that there aren’t so glaring grammatical errors I’m not sure what’s being said.

To dispel a myth, traditional publishers offer little protection from any of those points.  True, I can be reasonably sure…

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When it rains, it pours …

My God! I suddenly have a ridiculous pile of agents and agencies that look promising.

I will spend this week sending out queries. I do still plan to put a deadline to be accepted or self publish. Love or Lust will either be on the hands of an agent, being shopped to publishers, or it will be self published by the start of June.

I wish to give the agencies a reasonable time with which to respond, but I also don’t wish to sit idly on a completed story. I’m sure there are plausibly hundreds of relevant agents out there, if I can but find their names and sites. I will play that game to a point. When I could only find two promising looking agents, I didn’t like giving up so I looked – cautiously as I don’t need an agent, but I looked. I found a whopping three more. Today Google’s results were utterly different! Two pages of results I’d never found before before I decided to stop and get ready for bed! These were the top matches!

So I will continue to selectively query, but to a much deeper and broader pool (a wise thing, I should think, as it give the agent idea a far fairer chance). After this week, though, no more searching. This new pool of results gives me a more comfortably sized list, and looking much longer risks pushing my June deadline in order to give the agents fair time to respond.

Good night.
Wish me luck.